Here are the most frequently asked questions from our customer. If there at any questions you have that are not answered here, please call or e-mail us.

 

1. What are your trading hours and address?

Our digital camera retail shop trading hours:

Monday: 10.00am to 4.00pm

Tuesday: 10am to 4.00pm

Wednesday: 10.00am to 4.00pm

Thursday: 10.00am to 4.00pm

Friday: 10.00am to 4.00pm

Saturday: 10.00am to 12.00 Noon

Sunday: Closed

 

Our Address:

Digital Fun Stuff

Shop C26, 99 Jones Street

Ultimo NSW 2007

You can either have your order delivered or come into our shop and buy over the counter. If you are intending to come in and buy over the counter, it is advisable to call ahead to ensure we have the item in stock. If we do not have the item in stock, generally it would be 1-2 working days to order in.

For further information, please call us on: 02 9280 3385 or e-mail us on: austrend@bigpond.net.au

 

2. What is your freight / delivery charge?

Orders under $200	$9.90 Australia wide (insurance included)
Orders over $200	$15.95 Australia wide (insurance included)

For Bulky products, freight charges may be higher, we will contact you before processing your orders.

 

 3. How do I place an Order?

There are 4 ways to place an order:

1: Buy online on from our web site. If you are paying by credit card, we use a secured SSL server to download your credit card details from the web and manually process your credit card in our store. We only charge your credit card when the goods are ready for dispatch.

2: Call us on 02-9280 3385: For those who prefer to call us to make an order you can call us on: 02-9280 3385 (our trading hours are from Monday to Friday: 10:00 am to 4.00pm and Saturday: 10.00am to 12.00 Noon). We will place the order for you over the phone and ask for your details such as name, address, credit card number and contact numbers.

3: Fax us your order: You can also fax your order to us at 02-9280 3396. Please provide you Name, Address, Contact Numbers, Credit Card details and the products you wish to purchase.

4: Come into our store: For those who live close by to use you are most welcome to come into our store and buy over the counter. To ensure we have the item in stock, please call ahead to ensure we have the item in stock, otherwise we can order the item for you tp pick up on the day.

 

4. What payment methods do you accept?

We now accept . You can pay by Bpay with your Visa, Master, Savings, Cheque account. Once you we have received confirmation of your payment from our Bank, we will ship out your order. For more details about Bpay go to www.bpay.com.au 

We also accept Visa, MasterCard and EFTPOS (For those wishing to pickup from our store), direct deposit and money order. Diners and American Express cards will incurs a 3% surcharge due to their high merchant fees. All other cards do not have any surcharges.

For credit card purchasers we would need your billing address, cardholder name and contact numbers to do a verification check.

If you would like to use your credit card and do not wish to disclose your credit card number to us, you can use Bpay and pay via credit card. This way we will not know your credit card details, but have the advantages of using your credit card.

For those who want to do direct deposit or money order these are our account and mailing address.

 

Account Name: Digital Fun Stuff

Bank: Commonwealth Bank

BSB Number: 06 2172

Account Number: 1028 2736

Address: Shop C26, 99 Jones Street. Ultimo NSW 2007.

Personal and company cheques are also accepted but subject to being cleared before the goods can be shipped out or picked up.

 

Please Note: We can delivery to PO box's. However due to credit card security, we only accept payment in the form of Bpay (you can use your credit card/ savings/ cheque account with Bpay) or direct deposit.

 

5. Are there any additional costs involved from online ordering or collecting from your shop?

If you are ordering online and wish the products to be shipped directly to you, then there is a freight charge.

Our freight charges are:

Orders under $200.00: $9.90 Australia Wide with insurance and online tracking.

Orders over $200.00: $15.95 Australia wide with insurance and online tracking.

For Bulky products, freight charges may be higher, we will contact you before processing your orders.

If you wish to collect from our store then there will be no freight charge. We do not charge any processing fees or admin fees.

 

6. If the goods are posted, is it insured to guard against loss or damaged goods?

Yes, all our products are shipped with insurance and registered via the courier or Australia Post. If you are not going to be home during the day, then sending it to your work / office address would be recommended.

 

7. Why are your prices so low?

We get a lot of people asking why we sell our cameras and accessories so cheap and if they are grey or parallel imports. We would like to confirm that all our cameras are guaranteed to be 100% from local authorised distributors (i.e., Canon Australia, Nikon Australia). They are all brand new and have local Australian 1 year warranty. Some lenses such as Tamron and Sigma come with 2 years warranty.

We are able to keep our prices so low due to our low overhead costs and sell in quantity. This way, we are able to lower our cost and have more competitive pricing for our customers.

We endeavor to provide our customers with not only the best price we can offer, but good and friendly service.

 

8. I'm looking for a particular product/digital camera but cannot find it on your web site?

If you cannot find what you are looking for then give us a call on 02-9280 3385, e-mail us at: austrend@bigpond.net.au and tell us what you're looking for and we will give you a quote.

 

9. How Much Memory (size of memory card) Do I Need?

Memory Card Chart - How much memory you need for your digital camera

JPEG Format (Compressed Files). JPEG files are the most common file format for digital compact cameras.

Camera Mega Pixels	2gb memory card	4gb memory card	8gb memory card	16gb memory card	32gb memory card
8 mega Pixels	500	1000	2000	4000	8000
10 Mega Pixels	400	800	1600	3200	6400
12 Mega Pixels	334	668	1336	2772	5344
14 Mega Pixels	278	556	1112	2224	4448

 

RAW format (Uncompressed Files).

Camera Mega Pixels	2gb memory card	4gb memory card	8gb memory card	16gb memory card	32gb memory card
10 mega pixels	57	114	228	457	915
12 mega pixels	47	95	190	381	762
14 mega pixels	40	81	163	326	653
16 mega pixels	35	71	143	286	572

*** The above data is just for reference. Different settings and different cameras will alter the amount of pictures stored.

Please note: if you are intending on recording videos, this is a quick summary of how much video can be recorded on a memory card.

• If recording on standard video quality, every 1gb will record 9 minutes of video.
• If recording on High definition quality, every 1gb will enable you to record 5 minutes of video.
• If recording on Full High definition, each 1gb will enable you to record 1.5 minutes of video.
• The above are only estimates and each camera/video camera brand will be slightly different.

 

10. Duty Free or Travelling overseas?

If you are travelling overseas within 30 days from the purchase of your product/s, you can claim back the 10% GST under the Tourist Refund Scheme (TRS).

The Tourist Refund Scheme (TRS) allows Australian and overseas passengers to claim back the goods and services tax (GST). There is only the GST component on digital cameras and accessories no duty taxes.

What are the conditions of the scheme?

1: Spend $300.00 or more (GST inclusive) in the one store.

2: Purchase goods no more than 30 days before departing Australia.

3: Ask the retailer for a tax invoice totaling $300.00 or more (GST inclusive).

4: Have the goods with you when you leave Australia.

How to Make a claim?

Claims can be made up to 30 minutes prior to the scheduled departure time of your flight. On the day of the departure you must:

1: Present the following items to the customs officer at the TRS facility:

• passport
• original tax invoice
• international boarding pass and
• the goods (most important)

2: Choose a payment option:

• credit card
• Australian bank account or
• cheque (cheques are paid in a number of different currencies. Customs aims to make payment in 15 business days)

We will provide you with a brochure on the TRS scheme upon request. You can go to the customs website for more information. www.customs.gov.au or call them on 1300 363 263.

The above information was obtained from the TRS brochure for you information.

 

11. Is there warranty on items purchased from your site?

All digital cameras, digital video cameras and other products purchased from Digital Fun Stuff carry the 1 year manufactures warranty (some products such as camera lenses, memory cards are longer).

DOA Policy: DOA (Dead on Arrival) is referred to products which is faulty or fails within the first 14 days of purchase. If you have a DOA product or if it becomes faulty within 14 days of purchase please contact us as soon as possible so we can organise a replacement. However, this only applies to products which becomes faulty (not including physical damage) within the first 14 days of purchase.

Products which is past 14 days it will not be considered as DOA by the manufacturer's and would need to be sent to the manufacturer for repair / replace at their discretion.

Canon products: www.canon.com.au

Pentax Digital Cameras and Sigma products: www.pentax.com.au

 

We at Digital Fun Stuff are committed to protecting your privacy. We will only use the information that is provided from you to process and verify your order. We will only use the information that we collect from you lawfully.

The type of information we request from you are:

1. Your name
2. You address
3. Your phone number
4. Your e-mail address
5. Credit/debit card details

We will not send you advertising e-mails or e-mail you without your consent after you order has been fulfilled.

We do not pass on any information you provide us to any third parties.

We may use technology to track the patterns of behavior of visitors to our site. This can include using a cookie which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser.

If you have any further questions regarding our privacy policy you can e-mail us at: austrend@bigpond.net.au